FAQs

• How can we get in touch with you?

You can connect with us using the details from 'Contact' options available on the Insta handle or visit our website 'Contact Us' page to connect with us about any information.

• What are the Business Hours for Support?

We are operational 24*7 and our support team is available from Monday to Saturday, 10:00 – 18:00 hours (IST) on the contact information provided on the website & Insta handle. 

• What are your key Products?

We are specialised in Art & décor Metal creations with vast variety of Décor Accents, Divine Essentials and Sculptures, Modern Figurines, Collectibles, Utility & Kitchen Accessories and many other collections in Brass, Copper, Bronze, Other Semi-precious metals & Wooden Creations. For more details please visit our website product catalogue or for quick overview visit our Whatsapp number for catalogue.

• What are the other Service that you provide?

We provide Gift card options, Corporate Gifting, Bulk Order Services as part of our Retails & Wholesale Service line. For more detail on this please visit our website or Contact on for more information.

Shipping & Return

Shipping

Our timeline to Deliver any Customer Order within India (domestic deliveries) is usually 4 -12 business days from the time the payment is received. However, sometimes due to unforeseen circumstances (weather conditions, strikes, vendor issues) these timelines may take longer than the above quoted delivery timelines. Please note the above timelines do not apply for Pre-Orders, Bulk Orders, Corporate Orders & Retailers.In such cases timeline would depend on the product and quantity of the order.

Once the order is placed, you will be notified with the shipping details & Tracking ID. So, we request you to check your email or your inbox for delivery status before contacting us. We, under any circumstances, don’t accept any cancellation once the order is booked. For more details on shipping and international orders please refer to the Shipping & Return Policy. 

Returns

Please note returns are only eligible or applicable on Damaged or Wrong Product Delivery.

All our deliveries are packed with a lot of care and love to ensure it reaches our customers safely. However, in unlikely event when product arrives damaged, we request a photo & video of the damaged product and box within 48 hours of order delivery. In above scenarios we will replace the product with another unit of the same product. We shall not be able to process a replacement or return post 48 hours from the order delivery date. If we have delivered the wrong product, we will replace the same product immediately, and there are no additional charges that you would need to bare. Once the order is placed we will not be able to accept any changes to size or product. The above procedure is adhered subject to availability since most of our creations are handcrafted and one of its kind and not bulk produced. For more details on returns please refer to the Shipping & Return Policy.

 Note: Beauty of these creations is that every piece is handcrafted one at a time and involves multiple human touches. Due to this process there might be slight variation from one Item to another. So these minor differences are no defects but rather a mark of artists creativity and unique handcrafted beauty just made for you and truly One of a Kind. 

• Any variation in weight, size or colour is the characteristic of handcrafted products.
• Product Weight/Size Might Defer Piece To Piece (+/-) 5% to 10%.
• Product Color May Slightly Vary Due To Photographic/Studio Lighting Sources or due to screen settings. 

For any further enquiry or queries related to shipping & refund you can use the contact details provided in the Contact us page and our team will be glad to help you.